Refund, Returns and Cancellations

At Bano Kaabil, We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely hassle-free purchase experience

Replacement & Refund Policy

We assure you that all products sold on banokaabil.in are new and 100% genuine. All our products are handcrafted by traditional craft persons, resulting in each product being unique and slightly different from each other. An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product.In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

We have a 48-hour Exchange/ Return policy, which means you have 48 hours after receiving your item to request a return or an exchange.
To be eligible for an Exchange, your item must be in the same condition that you received it, unworn, unused, unwashed, undamaged, unaltered with tags, and in its original packaging.
The buyer needs to intimate Bano Kaabil within 30 days of receipt of goods about the reason for seeking refund.
Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

Return Policy

Please contact us either on phone or through email and provide the Order id details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that you contact us within the 48 hours of receiving the product via email on banokaabil@gmail.com
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
We do not charge extra for returns and all replacements/pickups are done free of cost.
We support Replacement across categories in case of damaged item. In case of Refund, the entire amount paid by you including shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner. (Please remember it can take some time for your bank or credit card company to process and post the refund too)
Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
Replacement is subject to availability of stock . In case a Replacement is not available, we will refund the amount for the same.
Made-to-order/custom products, international orders, and discounted items cannot be replaced or returned